Account Deletion
Effective date: 21 September 2026 ยท Last updated: 21 September 2026
This page explains how you can permanently delete your Rio Health App account and what happens to your data when you do. It applies to accounts created on the Rio Health mobile app (Android / iOS), operated by Rapidsurge Innovations Private Limited. It should be read together with our Privacy Policy.
1. Who this applies to
Anyone who has created a Rio Health App account – using your mobile number and a one-time password (OTP), with an optional email address – can request deletion of that account and the personal data linked to it.
2. How to delete your account
Option A – In the app
- Open the Rio Health app and sign in.
- Go to Profile → Settings → Delete Account.
- Confirm your identity with the OTP sent to your registered mobile number.
- Confirm the deletion request.
Your account is deactivated immediately, and deletion proceeds as described in Section 4.
Option B – Without opening the app
If you cannot access the app (for example, you no longer have it installed, or cannot sign in), you can request deletion directly:
WhatsApp / Phone: +91 98716 32212
Please include your registered mobile number so we can verify it is you.
We will verify your identity (for example, by sending an OTP to the registered number) before processing the request.
3. What gets deleted
Once your request is verified, we delete:
- your account profile – name, mobile number, email address;
- saved delivery addresses;
- saved app preferences and settings;
- device and push-notification tokens linked to your account;
- your account login credentials, so the account can no longer be accessed by anyone.
4. What we retain, and why
Indian pharmacy, tax and consumer-protection law require certain records to be kept even after an account is deleted. We retain, for the legally required period only:
| Data | Why we keep it |
|---|---|
| Prescription records and order history | Drugs and Cosmetics Rules, 1945 (pharmacy record-keeping) |
| Invoices and payment/transaction records | Tax and GST law |
| Records related to an open complaint, refund or legal dispute | Kept until that matter is resolved |
This retained data is access-restricted, is not used to market to you after deletion, and is not linked back to an active account. It is anonymised or permanently deleted once the legally required retention period ends. See Privacy Policy, Section 8 for our general retention approach.
5. Timeline
Your account is deactivated as soon as your request is confirmed. We complete deletion of the data listed in Section 3 within 30 days of a verified request, except for the records listed in Section 4.
6. Payment data
We never store your full card, UPI or bank-account details – payments are handled directly by our payment partner, Paytm. Deleting your Rio Health account does not delete any data Paytm holds under its own privacy policy.
7. Questions
If you have questions about this process, contact our Grievance Officer:
Email: amitahuja@rioai.in
Phone: +91 95609 59562
Address: Rapidsurge Innovations Private Limited, Landmark Apartment, Sector-67, Badshahpur, Gurugram, Haryana – 122018, India